Celtic River Marketing — Service
Missed-Call Text-Back in Pearl River, NY
For a contractor, groomer, detailer or restoration crew, a missed call is a lost job. This catches it before the caller moves down the list.
What This Actually Means
You're under a sink, on a ladder, or holding a dog. The phone rings and you can't get it. The caller doesn't leave a voicemail — almost nobody does anymore. They call the next business on the list.
Missed-call text-back closes that gap. The second a call goes unanswered, the caller gets an automatic text from your number saying you'll be right with them and asking what they need. Most people reply, because texting is easier than calling back.
From there the conversation lives in a shared SMS inbox you can answer between jobs, in the evening, or from the truck. The lead is still yours instead of somebody else's.
The same system handles appointment reminders and the after-service review request, so the texting you already wish you were doing happens without you remembering to do it.
What's Included
- Automatic text response the moment a call goes unanswered
- Two-way SMS inbox so replies land somewhere you can actually answer them
- Appointment reminder texts before scheduled work
- After-service review request texts, tied into review generation
- Message templates written for the way your customers actually ask
- Business texting number setup on your existing line or a new one
- 10DLC carrier registration handled and submitted for you
- Opt-out handling and message records kept properly
Setup Takes About Two Weeks, Not Two Days
Before any business in the US can send application texting, the number and use case have to be registered with the carriers — that's called 10DLC registration, and it takes time to be approved. We file it properly and wait for approval rather than pushing your messages through something that gets filtered or shut off later. Two weeks of doing it correctly beats a fast setup that stops working.
Who This Is For
You work with your hands
You physically cannot answer the phone mid-job, and every ring you miss is a customer calling somebody else.
Voicemail isn't working
Your voicemail box is empty and your call log is full, which tells you exactly what's happening.
You're the only one answering
There is no front desk and no answering service, and the phone is competing with the work.
Missed-Call Text-Back & Lead Recovery — FAQ
Roughly two weeks, not two days. Business texting in the US requires 10DLC carrier registration before a single message can go out, and that approval takes time. We file it properly rather than route you through something that gets shut off later.
US carriers require businesses to register the number and use case for application-to-person texting. It protects your messages from being filtered as spam. There is no legitimate way around it.
Usually yes — we set texting up on the number your customers already have. Where that isn't possible we set up a dedicated number and forward it.
Of course. The text only fires when the call goes unanswered. If you pick up, nothing sends.
Sealed With Our Word
Let Us Prove It First.
We'll build a working prototype of your new homepage before you sign anything. If you don't love it, we part friends.