Ketsie's Dog Grooming (Pearl River, NY) | Services by CRM: Web Reinvention, Local SEO, GMB Optimization, Social Media, Automated Review System, Logo Redesign, Local Campaigns.
Within two weeks of partnering with us, Ketsie's investment paid for itself twofold, achieving full bookings and a 70% cut in cancellations.
Welcome to Ketsie's Dog Grooming, established in May 2023, your trusted source for personalized pet grooming experiences in Pearl River, NY. Founded by Colette, Ketsie's is built on the principle of providing a calm, efficient, and stress-free environment for your beloved canine companion. Unlike larger facilities, we offer dedicated one-on-one grooming sessions. This means your dog receives Colette's full attention from start to finish, avoiding the stress and anxiety of being kenneled among other dogs. Your dog is groomed and ready to go home typically within an hour to an hour and a half!
Ketsie's Dog Grooming initially invested in a website with another local builder, but after months of unresolved issues, the site failed to attract customers and wasn't performing. They faced exorbitant, unclear monthly maintenance fees and felt trapped in a contract that wasn't delivering. Misled by initially positive reviews of the previous provider, Ketsie's experienced firsthand the frustration of a poor digital partnership. After enduring escalating costs and minimal results, they made the difficult decision to cut their losses and seek a new marketing partner. Following meticulous due diligence, they found Celtic River Marketing, and as Ketsie's owners expressed, "the pain went away."
Celtic River Marketing stepped in to completely reinvent Ketsie's digital footprint. Understanding the client's previous concerns, we prioritized a swift and transparent process:
We started fresh, alleviating the client's initial worries by delivering a beautiful, modern, and highly functional new website within days. Key aspects included intuitive navigation, clear service descriptions, and ensuring the design was mobile-responsive for a seamless experience on all devices.
We took control of their social media presence, aligning it with their new brand and strategic goals.
We thoroughly optimized their Google ranking factors and rebuilt their Google Business Profile, which had been poorly managed by the previous company. This included in-depth keyword research and on-page SEO.
A key innovation was implementing an automated system to text customers post-grooming, asking for a satisfaction rating. High ratings automatically prompted a link to leave a Google Review, significantly boosting their online reputation and further optimizing their visibility.
We redesigned their logo to better reflect their brand and developed cohesive local marketing campaigns, including physical posters and targeted online advertising to drive awareness and bookings.
The comprehensive strategy implemented by Celtic River Marketing yielded immediate and significant results, directly addressing Ketsie's previous frustrations and transforming their business outlook:
"Celtic River Marketing's Google optimization and advertising work has been a game-changer! Our bookings have dramatically increased, and we've been booked out solid for two months straight – something unheard of for us before. We're thrilled with the results and highly recommend their expertise!"
– Ketsies Dog Grooming Saloon, Pearl River, NY
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